Get in Touch With Us

This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent research and information site about casinos and betting sites not on GamStop. We are not a casino, and we can't see or change anyone's casino account.

That last point matters most. If you have a problem with a payment, a bonus or a withdrawal, the operator is the party that can fix it. Later on this page we explain how to take that complaint further.

How to reach the editorial team

Use the contact form or the editorial email address shown in the site footer or on this page's contact section at yucc.org.uk. We don't publish a phone number or live chat, and we don't promise a fixed reply time. We read what we receive and reply where a reply is useful.

To help us respond properly, include:

1. The page address or the name of the article you are writing about.
2. What you think is wrong, unclear or missing.
3. Any source you have, such as the casino's own terms page, with the date you saw it.
4. Whether you want a reply. Anonymous feedback is welcome too.

What you can contact us about

• Corrections. Bonus terms, wagering requirements, payment options and withdrawal limits change often. If something we have listed no longer matches the operator's terms, tell us. Our facts were last checked on 1 October 2026.
• Questions about our reviews. If you want to know how we assess casinos, or why an operator is placed where it is, ask. Commission does not buy position in our rankings.
• Suggestions. Tell us which topics you'd like covered, such as KYC checks, currency conversion or withdrawal disputes.
• Business and editorial enquiries. Introduce your organisation and what you have in mind. We don't sell rankings.
• Concerns about gambling. You can mention this in a message, though a support service is a better first step (see below).

What we can't do

• We can't recover deposits, release withheld winnings or reverse a closed account.
• We can't act as a go-between with a casino, and we don't hold your documents or account details. Please don't send us passwords, card numbers or ID scans.
• We can't give legal, financial or debt advice.
• We can't guarantee any casino's behaviour, payouts or safety. No operator is completely safe, and nothing on this site promises a withdrawal or a win.

If you have a complaint about a casino

Work through these steps in order. Keep dates and copies as you go.

1. Contact the casino's customer support in writing, by email or ticket, so you have a record. State the problem, the date, the amounts and your account name.
2. Read the terms that apply. Bonus conditions, maximum bet rules, expiry dates and cashout limits are the most common causes of disputes.
3. Use the operator's formal complaints procedure if the first reply doesn't settle it. Ask for a final response in writing.
4. Check which body regulates the operator. Many sites that accept British players hold an overseas licence rather than a UK Gambling Commission one. This affects which protections and dispute routes you can use, and whether the UK Gambling Commission or a UK-approved dispute service can help. Check the licence details in the casino's footer and on the regulator's own register.
5. If a card payment went wrong, your card provider or bank may be able to advise on your options.

Our guide to the best non GamStop casinos explains the points we check in each review, including licensing, payments and complaints handling.

Support if gambling is causing you harm

If gambling is affecting your money, relationships or mood, speak to someone independent. In Great Britain, the National Gambling Helpline run by GamCare offers free, confidential support, and GamCare also provides online chat. BeGambleAware is another free source of information and referral. Check their official websites for current contact details and opening hours.

Sites not on GamStop sit outside the GamStop self-exclusion scheme. If you have excluded yourself through GamStop, it is there to protect you, and using a site outside it can undermine that decision. Consider blocking software, deposit limits through your bank, or speaking to GamCare before you do. Gambling is not a way to earn income or solve money worries. You must be 18 or over to gamble.

How we handle your message

We use the details you send only to answer your message. If you report an error, we check it against the operator's own published terms and update the page if it is confirmed. We separate what we have confirmed from what casinos advertise, and we say so when something is unresolved.

A note on commercial links

Non Gamstop Casinos may earn a commission if you sign up with an operator through our links. That doesn't decide our rankings or ratings, which are editorial. Our ratings are not customer-review scores. Offers such as welcome bonuses carry wagering requirements and other conditions, so read the operator's terms before you deposit.